How to dial an interpreter in 3 steps

Connecting with a professional interpreter over-the-phone (OPI) can be one of the most convenient ways to interact with your Limited English Proficient (LEP) client(s). However, establishing professional OPI services can be a daunting task for anyone who is unfamiliar with the industry and the many specification to consider. Becoming an informed buyer of language services will go a long way in helping you determine what combination of services best fit your needs.

1. Establish service with a professional Language Service Provider (LSP), if you haven't already. Having a LSP in place provides consistent support in multiple languages and reduces the risk that comes with untrained "bilinguals." 
2. Training of staff on policies and procedures for accessing LSP to interact with your LEP clients at all points of contact. It's helpful to include tips on how to work with a telephone interpreter such as: introducing yourself, briefing the interpreter, speaking in slow and short segments as well as knowing what to expect from a professional interpreter like: impartially, and fully communicating everything that is being said.  
3. Repeat. From time to time refresh your procedures and train staff to be sure you are able to meet your clients needs in an accurate and timely manner.